At Splash Sol, we strive to provide superior IT and digital marketing services to our clients. We understand that projects may not always produce the intended results, so we have designed a clear and reasonable refund policy to address such instances.
Eligibility for Refunds
- Splash Sol offers refunds under certain situations. If the services delivered do not meet the agreed-upon scope of work, or if the deliverables are severely faulty, clients may be eligible for a refund.
- Furthermore, compensation may be granted if a project is discontinued before substantial work has begun. Refunds are not issued for dissatisfaction based on subjective opinions after meeting the agreed-upon milestones.
Refund Conditions Based on Project Stages
Initial Consultation Phase
If a client cancels the project during the initial consultation phase, before any work begins, a full refund may be issued.
Development Phase
If the project is still in progress and the client cancels, a partial refund may be granted based on the amount of work accomplished. The exact return amount will be computed depending on the hours worked and resources used up until that time.
Final Delivery Phase
Once the project has entered the final delivery phase, refunds are typically not possible unless there is a demonstrated failure to accomplish the project’s objectives as defined in the contract.
Non-Refundable Services
Certain services offered by Splash Sol are non-refundable. These may include the following:
- These are but are not limited to, previously conducted digital marketing campaigns (such as PPC or social media ads), and SEO services with completed optimisation. In addition, any work conducted with the client’s approval is not eligible for return.
- All digital marketing and IT services involve the usage of third-party tools, software, and platforms. These could include analytics tools, content management systems (CMS), hosting services, and others. Any charges incurred by Splash Sol on behalf of the customer for these tools are non-refundable because they are direct payments to third-party vendors. Refunds cannot be provided after these services have been purchased or enabled.
- If a project requires the purchase of licences or subscriptions for software, design elements, stock pictures, or plugins, these fees are non-refundable. These purchases are often closely related to the client’s project, and once made, they cannot be returned or refunded.
Process For Requesting A Refund
Clients seeking a refund must submit a written request describing the reasons for the return and any supporting documents. This request must be filed within 15 days of the incident occurring. Our staff will analyse the request and, if necessary, schedule a meeting to clarify the specifics. The screening procedure usually takes 10-15 business.
Refund Approval and Processing
Once a refund is approved, clients will receive an email notification, and the refund will be handled within 7-14 business days using the original payment method. If the payment was made by bank transfer or other direct methods, the client must give the essential information to process the refund.
Dispute Resolution
If there is a disagreement about the refund, Splash Sol advises clients to use the dispute resolution method. We believe in working collaboratively with our clients and are willing to consider alternate options, such as project revisions or credits for future services.
Policy Updates
This refund policy may be changed from time to time to reflect changes in our business operations or legal obligations.
Meta Title: Delivery Policy | Splash Sol.
Meta Description: Have a look at our delivery policy at Splash Sol. Explore details on the delivery process, shipment methods and delivery support.
Delivery Policy for Splash Sol
Splash Sol is committed to providing high-quality IT and digital marketing services on schedule and within the agreed-upon criteria. This delivery policy specifies how and when we will deliver our digital services, ensuring transparency and client satisfaction.
Scope of Delivery
Splash Sol provides a variety of services such as website building, digital marketing campaigns, SEO optimisation, and IT solutions. These services are delivered in different ways depending on the nature and complexity of each project. For example, website development projects may contain several stages of delivery, such as design mockups, development objectives, and final distribution.
Project deadlines
As projects undertaken by Splash Sol are unique, delivery timelines are established during the first project planning phase. Our team collaborates with customers to set realistic timeframes that take into account the project’s complexity and potential problems. Throughout the project, regular updates are supplied to keep clients informed of progress. Here is a detailed look at our project timelines at Splash Sol:
- Initial Consultation and Planning
Any project at Splash Sol begins with an in-depth consultation in which we engage with the client to completely understand their needs, goals, and vision. During this initial step, we also collect all relevant information about the project’s scope, such as any special features, design preferences, marketing objectives, or technological needs. This extensive consultation is critical for developing a realistic timeframe that meets the client’s expectations.
- Timeline Development
Once the project scope has been clearly defined, our project management team works together to create a complete timeline. This timeline is more than just a rough estimate; it is a well-organised strategy that divides the project into separate sections.
- Milestone Setting
At Splash Sol, we value transparency and responsibility throughout the project. As a result, we construct significant milestones that serve as progress indicators for the project. These milestones are critical for assessing the project’s timeliness and allowing both our team and the client to track progress. A milestone could include finishing the website’s wireframe, finalising a digital marketing strategy, or finishing a first-round SEO audit. Milestones also provide opportunities for client feedback, ensuring that the project remains aligned with the client’s goal at all stages.
Client Communication & Approvals
Throughout the delivery process, clients examine and approve various phases of the project. For example, in a website development project, clients will examine design drafts before proceeding to the development phase. Before launching a digital marketing campaign, clients are briefed on strategy and ad content. This collaborative approach guarantees that the final result fulfills the client’s expectations.
Late Delivery & Penalties
Although Splash Sol attempts to fulfill all agreed-upon deadlines, there may be times when delays arise due to unforeseen situations. If a delay is expected, clients will be alerted immediately, and a new timeframe will be provided. If Splash Sol is liable for a severe delay, we may provide a refund in the form of service credits or discounts for future projects.
Final Delivery and Handover
When a project is completed, the final deliverables are given over to the customer, along with any required paperwork, such as user manuals, access credentials, or reports. Ongoing services, such as digital marketing or IT support, are delivered continuously, with regular updates and reports produced in accordance with the service agreement.
Post-Delivery Support
Splash Sol provides post-delivery support for a set duration following project completion. This assistance includes troubleshooting, small modifications, and answering any client questions about the given services. Clients can choose a maintenance or support plan that includes additional services beyond the first delivery for prolonged assistance.
Policy Updates
As our services and client needs evolve, this delivery policy may change. It is recommended that our clients visit our policies and regularly review them.
Meta Title: Return Policy Guidelines | Splash Sol
Meta Description: Read our return policy at Splash Sol Find out how we manage returns and service adjustments for IT services and digital marketing solutions.
Return Policy For Splash Sol
Splash Sol is dedicated to providing high-quality digital and IT services that fulfil the demands and expectations of our customers. While our services are inherently intangible, we understand the importance of client satisfaction and have implemented a systematic return policy to handle any issues with the quality or effectiveness of our deliverables.
Service-Based Returns
Unlike actual things, Splash Sol’s services are not returnable in the conventional sense. Once a service is given, it cannot be “returned” or reversed. However, to ensure that our clients receive the value they anticipate, we provide the option for changes and adjustments. These modifications are designed to verify that the final deliverables correspond with the agreed-upon project parameters and meet the client’s expectations.
Conditions For Service Adjustments
- Clients have the ability to seek changes to the services provided by Splash Sol within a specific time frame after the service is completed. Requests for changes must be made within 15 calendar days of the date of service delivery. This policy applies to all services offered by Splash Sol, including website design, digital marketing techniques, and IT solutions.
- The extent of these changes is usually confined to the original project agreement. Our staff will work hard to make the necessary changes to fulfill both the project’s standards and the client’s expectations. It is important to note that any requests for changes or more work that go outside the initial scope of the project may result in additional expenses. These fees will be properly explained to the client before any further work is completed.
Procedure For Requesting Adjustments
To guarantee that our clients are completely satisfied with Splash Sol’s services, we provide a systematic approach for requesting revisions. Clients who believe the deliverables do not satisfy the agreed-upon standards or project specifications might make a formal request for changes.
Submission Of Requests
Clients must submit a written request for changes within 15 calendar days of service delivery. This submission can be done via email or using our project management platform, which will ensure that the request is clearly documented.
- The request should be detailed and specific, highlighting the areas of the deliverables that do not meet the original project criteria. Client holders are encouraged to offer as much information as possible, including references to specific project documents, milestones, or initial agreements that address their concerns.
Review Process
After receiving the change request, Splash Sol’s project management team will conduct a thorough evaluation.
- This procedure entails reviewing the client’s concerns in light of the project’s original scope, deliverables, and any communications or approvals granted over the project’s lifecycle.
- The review process may include internal conversations with the team members in charge of service delivery, as well as interactions with the client to clarify the issues mentioned.
Response & Proposed Revisions
- Following the review, Splash Sol will send the client a formal response within a fair timeframe, usually 3 to 5 business days. This answer will contain an assessment of the concerns identified, an explanation of the proposed alterations, and a clear schedule for making the changes.
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- The proposed schedule for revisions will be determined by the complexity of the changes required and the availability of resources. Our goal is to respond to the client’s issues quickly while retaining the quality and integrity of the final deliverables.
Execution of Adjustments
Once the client agrees to the recommended alterations and schedule, our team will make the necessary changes. The client will be kept informed throughout the process, with regular updates until the adjustments are complete.
Final Approval
Following the changes, the new deliverables will be submitted to the client for final approval. If the client is pleased with the revisions, the project will be considered completed. Any subsequent amendments that fall outside the scope of the original agreement will be subject to additional conditions and charges.
Limitations Of Return Policy
This return policy is intended to resolve complaints about the quality and accuracy of the services offered by Splash Sol. It excludes changes in customer preferences or additional requirements that come after the initial project scope has been agreed upon. Furthermore, once the alterations have been made and agreed upon by the client, no additional revisions will be made to the original service agreement.
Policy Updates
As our services and client needs evolve, this delivery policy may change. It is recommended that our clients visit our policies and regularly review them.