Reply to Missed Business Calls Before the Customer Rings Someone Else
SplashSol connects unanswered new-business calls to an immediate, approved text conversation. The workflow identifies the job, location and urgency, then routes the caller to a callback, booking or human response.
A Voicemail Records the Loss. A Useful Text Starts the Conversation.
A homeowner calling about a leak, failed boiler or quote visit usually has several companies open on the same screen. If nobody answers, the next call takes seconds.
The text-back is deliberately short. It acknowledges the missed call, asks what help is needed and stops when a person takes over. It does not invent availability, prices or technical advice.
See the Scottish enquiry benchmarkA useful first response captures
Job
What service or problem is involved?
Location
Is the address inside the service area?
Urgency
Is this urgent, planned or an open quote?
A Workflow Built Around Missed Calls
The workflow uses the existing business rules and can begin with a dedicated or forwarded line. The customer receives a clear message while the team stays in control.
Detect the missed call
The response triggers only when the configured new-business call is unanswered.
Send the approved acknowledgement
The caller receives a business-specific text within the agreed response window.
Collect useful job details
A short sequence asks for the service, postcode, urgency and photographs where appropriate.
Offer the correct next step
Suitable enquiries move to a callback or booking route approved by the business.
Stop and hand over
Replies, opt-outs, active conversations and exceptional cases suppress further automation.
Report the outcome
The owner sees missed calls, replies, qualified enquiries and booked next steps.
How the 14-Day Pilot Runs
Audit one live source
We inspect the current phone, form or advertising-lead journey and record the existing response and booking path.
Approve the operating rules
You approve service areas, questions, response wording, handoff rules and situations that require a person.
Connect and supervise
We connect one source, test every path and supervise the live workflow for fourteen days.
Review commercial movement
We review response speed, qualified replies, appointments and reported wins before discussing continued service.
What We Record During the Pilot
First-response time
Time from a new enquiry or missed call to a useful acknowledgement.
Qualified replies
Prospects who provide enough information for the team to act.
Booked next steps
Callbacks, surveys or consultations placed into an agreed route.
Quote engagement
Replies generated by controlled follow-up of open estimates.
Human handoffs
Cases escalated because judgement, pricing or reassurance is required.
Recovered value
Work the business can credibly connect to the workflow.
Test Missed-Call Recovery on One Live Number
We will map the current missed-call journey, agree the exact reply and run the complete service free for fourteen days with setup included.
Apply for the Free 14-Day PilotSetup included during the pilot • No contract • One live enquiry source
Missed-Call Text-Back FAQs
Practical questions about setup, replies and handoff