Lead Response Templates

Hi, sorry we missed your call to [Business]. What can we help with, and what is the postcode for the job?

Thanks for calling [Business]. We are with another customer. Reply with the job, postcode and how urgent it is, and we will arrange the right next step.

Thanks, [First name]. We have received your [service] enquiry. To route it correctly, could you confirm the postcode, preferred timing and the best callback number?

Your enquiry is with [Business]. We will review it by [time]. If you can send [approved information], the first conversation will be more useful.

What type of work do you need?

What is the postcode or service address?

Is the work urgent, planned or connected to an existing quote?

What timing are you working toward?

Are there photographs or plans you can safely share?

What would a useful next step be: callback, survey or appointment?

Your [survey/callback] with [Business] is requested for [date/time]. We will confirm it by [time]. Please have [information] available.

You are booked for [appointment] on [date] at [time]. If anything changes, reply here or call [number].

Hi [First name], I wanted to check whether any question is holding up the decision on quote [reference]. Reply here and [name/team] will help.

We sent the [service] quotation on [date]. Are you still considering the work, would you like to discuss an option, or should we close the enquiry for now?

Thanks. This needs a member of the team rather than an automated answer. I have passed the conversation to [team/name], who will respond by [time].

I cannot confirm that safely from the information available. [Team/name] will review the details and contact you by [time].