An AI Receptionist That Answers, Qualifies and Books
SplashSol builds and supervises an AI phone receptionist around your real opening hours, services, booking rules and escalation paths. It can cover unanswered, overflow or out-of-hours calls while keeping judgement and exceptions with your team.
Hear an Approved Opening and Follow the Call
Choose a call type and enter a fictional business name. The browser can read the greeting aloud; no call is placed and nothing you enter is submitted.
Uses your browser’s built-in speech feature when available.
Urgent trade enquiry
What the AI Receptionist Can Do
Answer defined call journeys
Cover new enquiries, overflow, out-of-hours calls or another agreed route without replacing every phone conversation.
Qualify with approved questions
Collect the job, location, urgency, timing and other facts the team needs before acting.
Book within real availability
Use connected calendar availability and business rules, or request a time for a person to approve.
Transfer and escalate
Route emergencies, complaints, uncertainty and high-value conversations to the agreed person.
Create a usable record
Send a structured summary, transcript or recording link into the CRM or team inbox.
Confirm the next step
Send the caller an approved SMS or email confirmation after the conversation.
Rules We Define Before a Call Goes Live
Identity and consent
The greeting identifies the assistant, explains recording where applicable and uses approved privacy wording.
Safety and emergencies
The assistant follows a narrow escalation path and never invents medical, legal, gas, electrical or technical advice.
Prices and promises
Only fixed prices, fees, service areas and availability supplied by the business can be stated.
Human takeover
A person can take over when the caller requests it or when confidence and risk rules require escalation.
Retention and access
Recordings, transcripts and customer details have a defined purpose, retention period and access list.
Outcome review
Calls are reviewed for resolution, booking, handoff, errors and changes required in the operating rules.
Start With One Call Journey
Telephony and model usage are billed separately at the connected provider’s rate, so the business can see platform cost and managed-service cost clearly.
£149 /month
One call path, qualification, summaries and controlled handoff.
- Setup from £500
- One business line or forwarding route
- Approved knowledge and questions
- Email or CRM summary
- Monthly review
£299 /month
Qualification, calendar booking, confirmations and lead-system integration.
- Setup from £1,000
- Everything in Answer
- Calendar or booking integration
- SMS/email confirmations
- CRM pipeline update
One approved call journey · Setup included during the pilot · No contract · Fair-use provider minutes
From Call Map to Supervised Pilot
Map the real calls
Review call reasons, opening hours, current phone routing, booking rules and situations that need a person.
Write the operating rules
Approve the greeting, questions, knowledge, prices, safety wording, handoffs and data retention.
Connect and test
Configure the provider, forwarding, calendar, CRM and notification routes, then test every defined branch.
Run one live journey
Start with unanswered, overflow or out-of-hours calls rather than replacing the whole phone system.
Review every exception
Inspect incorrect answers, failed bookings, caller objections and handoffs during the supervised pilot.
Expand only with evidence
Add more journeys, channels or locations after the first route produces reliable outcomes.
AI Receptionist FAQs
Calls, bookings, safety, privacy and the pilot